Managed Services
BlueLion Managed Services consists of various service level offerings that provide affordable proactive IT management and support. Utilizing our unique framework for providing managed IT services, BlueLion Managed Services provides a range of proactive services designed to optimize your technology investment and maximize the productivity of your people and business.
It's not just about monitoring, that just lets you know something is wrong and it's not just about remote access to your systems to troubleshoot issues.
It's about a proactive preventative approach to IT systems management. This is possible through the use of a series of "Best Practices" that we have developed over years of collective experience.
Best practices that are embodied in an automated state-of-the-art infrastructure that gives you immediate response time, access to resources and proactive solutions.
We keep you informed by providing regular communication and executive reports covering the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes.
Our goal is to serve as your technology partner with a focus on providing solutions. By using a consultative approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs.
24x7 Monitoring
- System Performance Monitoring (CPU, Memory, Disk)
- Windows Event Log Monitoring
- SNMP/WMI/SYSLOG Monitoring
- Security Log Monitoring
- Service Availability Monitoring
- Network Summary Reporting
Support
- Email Support
- Phone Support
- Remote Control Support
- OnSite Services
Maintenance
- Microsoft Updates, Patches, Hotfixes
- Antivirus/Spyware Updates
- Intelligent Server Optimization
- Server Preventative Maintenance
- Log File Maintenance
Management
- Online Asset Management
- Client Web Portal Access
- License Management
- Application Deployment
- Server Backup Management
Network Monitoring
- Printer Management
- Active Directory Management
- ISP Management
- Web Host Management
Additional Managed Services
- Mobile Device (Blackberry/Treo) per device
- MS Exchange Administration and Maintenance
- MS SQL / MySQL Administration and Maintenance
- Oracle Administration and Maintenance
- Mission Critical Service Administration and Maintenance
- 3rd Party Vendor Management
- Network Device Management (Router/Switch/WLAN/Firewall)
- VPN Management
- Hardware Provisioning/Installation/Upgrades
- Purchasing Assistance
- Quarterly CTO visits
- Disaster Recovery Planning